We are committed to resolving complaints fairly and promptly.
How to complain
Phone: 07538 448439
Email: fcwleasing@gmail.com
Post: Unit F, Bingley Road, EN11 0NX
Please include your name, contact details, vehicle or agreement details, a description of the complaint, and your desired outcome.
Our process
We will acknowledge your complaint within 3 business days. We will investigate and issue a Final Response within 8 weeks.
Financial Ombudsman Service
If unsatisfied after 8 weeks or after our Final Response, you may refer the matter to the Financial Ombudsman Service — financial-ombudsman.org.uk, 0800 023 4567, Exchange Tower, London E14 9SR. You must refer within 6 months of our Final Response.
We commit to treating you fairly, keeping you informed, and investigating impartially.
Last updated: 4 May 2026.